Legal & Regulator Requests
All official court documents (including subpoenas and complaints) must be served on the registered agent for service of process for the subject BitGo legal entity as indicated below.
No BitGo entity accepts service of process by email. In all cases, BitGo does not waive objections by accepting service of a legal document. Subpoenas from non-US authorities may be subject to a pertinent mutual legal assistance treaty.
Please note that our registered agent may accept service only if the entity identified as the recipient of the document identically matches the name of the entity registered with the Secretary of State and for which our registered agent is authorized to accept service.
The registered agent for service of process for certain of our BitGo entities are:
BitGo Holdings Inc., BitGo Inc., BitGo Prime LLC:
The Corporation Trust Co., 1209 Orange Street, Wilmington, DE 19801, 302-658-7581
BitGo Trust Company, Inc.:
CT Corporation System, 319 S Coteau Street, Pierre, SD 57501-3187
For the state of Connecticut: CT Corporation System 67 Burnside Ave, East Hartford, CT 06108
For the state of Texas: CT Corporation System 1999 Bryan St Suite 900, Dallas, TX 75201
BitGo New York Trust Company LLC:
1270 6th Avenue, 21st Floor, New York, NY 10020 c/o Service of Process / Subpoenas
For additional information regarding service of process, please contact [email protected].
Disclosures and Complaints
To file a complaint, please contact BitGo's Customer Service at [email protected] before contacting your jurisdiction with a complaint.
For Texas Residents Only: Texas Department of Banking
If you have a complaint, first contact the consumer assistance division of BitGo Trust Company, Inc. at 605- 271-0374, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705
1-877-276-5554 (toll free)